Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy
This Privacy Policy describes how Ample Ray (Hong Kong) Limited collects, uses, shares, and protects personal information when you visit rgscanvasshoes.com, create an account, place an order for shoes, or interact with our services. By using rgscanvasshoes.com, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use rgscanvasshoes.com.
Information We Collect
We collect personal information that you provide directly to us. This information consists of your name, email address, shipping address, billing address, phone number, order details, shoe size preferences, and communication preferences. When you create an account, we collect your account credentials, order history, and saved shipping information. When you contact customer support, we collect the content of your messages, your contact details, and any information you choose to provide.
We also collect information automatically when you use rgscanvasshoes.com. This information consists of your IP address, browser type, device type, operating system, pages viewed, links clicked, and the date and time of your visit. We use this information to operate rgscanvasshoes.com, improve our shoe catalog, and protect against fraudulent activity.
How We Use Information
We use personal information to process and fulfill your shoe orders, confirm purchases, arrange shipping, provide customer support, and communicate about your account. We use personal information to personalize your shopping experience, recommend shoe styles and sizes, and display relevant product information. We use personal information to detect and prevent fraud, misuse, and security incidents. We use personal information to send promotional messages about new shoe arrivals, sales, and offers when you have opted in. You may withdraw your consent for promotional messages at any time by using the unsubscribe link in our messages or by contacting Ample Ray (Hong Kong) Limited at [email protected].
Payment Processing
All payment transactions on rgscanvasshoes.com are securely handled by third-party payment gateways. We do not collect, store, or process full payment card numbers, card expiration dates, or card security codes. We do not retain payment card details. The third-party payment gateway receives the payment information you submit and processes it according to its own privacy and security practices. We receive only limited transaction information required to confirm your order: payment status, transaction identifier, order total, and billing address. This limited information is used to complete your purchase, issue refunds, and prevent fraud.
Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies on rgscanvasshoes.com. Cookies are small text files stored on your device. We use essential cookies to keep your shopping cart working, maintain your login session, and secure checkout. We use performance cookies to measure page load times, understand how visitors navigate rgscanvasshoes.com, and improve site functionality. We use functional cookies to remember your language, currency, and shoe size preferences. We use advertising cookies to deliver relevant shoe advertisements on third-party platforms and to measure the effectiveness of our marketing campaigns. You can control cookies through your browser settings. If you disable cookies, some features of rgscanvasshoes.com may not function properly.
Sharing and Disclosure
We share personal information with service providers that perform functions on our behalf. These service providers are payment gateways, shipping carriers, email delivery providers, customer support platforms, analytics providers, and fraud prevention services. These service providers receive only the information necessary to perform their functions and are required to protect personal information. We do not sell your personal information. We may disclose personal information when required by law, when we believe disclosure is necessary to protect our rights, or when we believe disclosure is necessary to investigate fraud or security incidents. We may disclose personal information as part of a merger, acquisition, or sale of assets. In that event, we will provide notice as required by applicable law.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. We retain order information for as long as needed to provide customer support, process returns, comply with tax and accounting obligations, and resolve disputes. We retain account information until you close your account or request deletion. We retain marketing preferences until you withdraw your consent. When personal information is no longer necessary, we delete it or anonymize it.
Security
We use administrative, technical, and physical safeguards to protect personal information. These safeguards consist of access controls, secure networks, and employee training. No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping your account password confidential and for notifying Ample Ray (Hong Kong) Limited at [email protected] if you suspect unauthorized access to your account.
Your Rights and Choices
You may request access to personal information we hold about you. You may request correction of inaccurate personal information. You may request deletion of personal information. You may request restriction of processing. You may object to processing based on legitimate interests. You may request portability of personal information you provided to us. You may withdraw consent at any time when processing is based on consent. To exercise these rights, contact Ample Ray (Hong Kong) Limited at [email protected]. We will respond as required by applicable law. We may need to verify your identity before fulfilling your request.
Children’s Privacy
rgscanvasshoes.com is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under the age of 16, we will delete that information. If you believe that a child under the age of 16 has provided personal information to Ample Ray (Hong Kong) Limited, contact us at [email protected].
International Transfers
Ample Ray (Hong Kong) Limited may process personal information in countries other than your country of residence. These countries may have different data protection laws. When we transfer personal information, we use appropriate safeguards required by applicable law. These safeguards are standard contractual clauses and other lawful transfer mechanisms.
Contact Information
If you have questions about this Privacy Policy or our data practices, contact Ample Ray (Hong Kong) Limited at [email protected], +852 7046 6197, or 4/F WING SING COMM CTR, 12-16 WING LOK ST, HONG KONG.