Shipping Policy
Ample Ray (Hong Kong) Limited ships shoes to customers in multiple regions. Orders are processed within standard business days. Delivery times vary based on destination and selected shipping method. The company does not guarantee specific delivery dates. Tracking information is provided when available. Shipping costs are calculated at checkout based on destination and method.
Order Processing
Orders are processed after payment verification. The company processes orders on business days, excluding public holidays. Once an order is processed, it is handed to the shipping carrier. The company is not responsible for delays caused by the carrier, customs, or weather conditions.
Shipping Methods and Timelines
The company offers standard shipping methods. Delivery timelines are estimates provided by the carrier and are not guaranteed. The company does not offer expedited shipping with guaranteed rapid delivery times. Customers receive a confirmation email with tracking details when the order ships. Shipping costs are non-refundable except when required by law.
Returns Policy
You have the right to return any eligible item within 14 days of receipt without providing a reason. The 14-day period begins on the date the item is delivered. To be eligible, items must be unused, in their original packaging, with all tags and accessories attached. Items that show signs of wear, damage, or missing parts are not eligible for return. The buyer completely bears the return shipping costs. Ample Ray (Hong Kong) Limited does not provide prepaid return labels and does not reimburse return shipping charges.
Return Eligibility
Items must be returned in the same condition as received. The company inspects every returned item. If an item does not meet the eligibility conditions, the company refuses the return and ships the item back to the customer at the customer’s expense. The company reserves the right to deny a refund for any item that is not in its original condition.
Return Shipping Costs
The buyer completely bears the return shipping costs. The company does not cover any shipping charges for returned items. The customer must pay for the return shipment and any associated insurance or tracking fees. The company does not accept cash on delivery for returns.
Step-by-Step Return Process
1. Contact Ample Ray (Hong Kong) Limited at [email protected] to request a return authorization. Provide your order number and the reason for return, if any.
2. Pack the item securely in its original packaging. Include all tags and accessories.
3. Include a copy of the order confirmation or a note with your order number inside the package.
4. Ship the package to the return address: The recipient must be Ample Ray (Hong Kong) Limited, the contact phone is +852 7046 6197, and the specific return address is 4/F WING SING COMM CTR, 12-16 WING LOK ST, HONG KONG.
5. Send the tracking number to Ample Ray (Hong Kong) Limited via email at [email protected].
6. Once the return is received and inspected, Ample Ray (Hong Kong) Limited will initiate the refund process.
Refund Process
Refunds are processed within a minimum of 14 days from the date the returned item is received by Ample Ray (Hong Kong) Limited. The refund will be issued to the original payment method. The refund arrival time is at least 14 days. The company does not issue refunds for shipping costs unless the return is due to a company error.
PayPal Refunds
For refunds issued through PayPal, the refund will take at least 14 days to appear. However, in some regions, local laws require up to 30 days for PayPal refunds to be completed. Ample Ray (Hong Kong) Limited complies with all applicable local laws regarding refund timelines.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day window strictly matches the Terms of Service. Claims submitted after 7 days will not be accepted. To submit a claim, contact Ample Ray (Hong Kong) Limited at [email protected] with your order number and photographic evidence of the damage or defect.
Non-Returnable Items
Items that are not eligible for return include those that have been used, damaged by the customer, or are missing original packaging or tags. The company reserves the right to refuse any return that does not meet the eligibility conditions. Items returned without a return authorization are not accepted.
Contact Information
For questions about shipping or returns, contact Ample Ray (Hong Kong) Limited at [email protected], call +852 7046 6197, or write to 4/F WING SING COMM CTR, 12-16 WING LOK ST, HONG KONG. The company responds to all inquiries within standard business days.